Shipping policy

Order processing

Orders are processed Monday to Friday, excluding public holidays. Preparation time: 1 to 3 working days after payment is confirmed.

An email containing your tracking number is sent as soon as the parcel ships. That number may take 48 to 72 hours before showing its first updates.

Delivery areas

We deliver to mainland France, to the 26 countries of the European Union and to fourteen countries outside the EU. We do not deliver to the French overseas territories.

Delivery times and costs

Destination	Estimated time	Cost	Free from
Mainland France — tracked standard	7 to 18 working days	€4.90	€49
European Union (including Belgium and Luxembourg)	10 to 22 working days	€6.90	€59
Switzerland, United Kingdom, Norway, United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel, United Arab Emirates	12 to 25 working days	€13.90	€89

We offer a single shipping method per destination, tracked standard. No express option is available.

The costs shown are those applied at checkout. The exact amount is confirmed to you before you finalise the order.

Where orders ship from

Our products ship from partner warehouses located in Europe and Asia, depending on item availability. An order containing several items may arrive in several separate parcels, on different dates, at no extra cost to you.

Maximum delivery period

In accordance with Article L216-1 of the French Consumer Code, delivery takes place no later than thirty (30) days after the contract is concluded.

Beyond that period, you may instruct us in writing to deliver within a reasonable additional time. Failing performance, you may terminate the contract in writing and obtain a full refund of sums paid within fourteen (14) days of termination.

Delays

Certain circumstances may extend delivery times beyond our control: customs checks, seasonal peaks, weather conditions, carrier strikes. We inform you as soon as we become aware of them.

Lost or undelivered parcel

If your parcel has not arrived by the end of the maximum stated period, contact us at contact.mfirenze@gmail.com with your order number. We will open an enquiry with the carrier. If the loss is confirmed, we will, at your choice, reship at our expense or refund in full.

Damaged parcel

If the parcel shows signs of damage on delivery, note reservations with the carrier and inform us within 48 hours, with photographs. We will handle replacement or refund.

Incorrect address

It is your responsibility to check that your delivery address is correct. A parcel returned because of an incomplete or incorrect address may be reshipped at your expense. Contact us within one hour of ordering if you spot an error.

Customs duties and taxes

For deliveries within the European Union, no additional customs charges apply to you.

For deliveries outside the European Union, customs duties, taxes or clearance fees may be required by the authorities of the destination country. These amounts are payable by the recipient.