Shipping policy
SHIPPING POLICY
Last updated: 11 August 2026
ORDER PROCESSING
Orders are processed Monday to Friday, excluding public holidays. Preparation time: 1 to 3 business days after payment is confirmed.
An email containing your tracking number is sent as soon as the order ships. Tracking information may take 48 to 72 hours to appear.
DELIVERY TIMES AND RATES
| Destination | Estimated time | Standard rate | Free shipping from |
|---|---|---|---|
| France | 7 to 18 business days | €4.90 | €49 |
| European Union | 10 to 22 business days | €6.90 | €59 |
| United Kingdom, United States, Switzerland, Norway, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel, United Arab Emirates | 12 to 25 business days | €13.90 | €89 |
The free shipping threshold is assessed on the total value of the products in the basket, excluding shipping costs and after any discounts. The rate and threshold that apply are those of the destination country, displayed at checkout.
WHERE ORDERS SHIP FROM
Our products ship from partner warehouses located in Europe and Asia, depending on item availability. An order containing several items may arrive in separate parcels on different dates, at no extra cost to you.
MAXIMUM DELIVERY TIME
In accordance with Article L216-1 of the French Consumer Code, delivery takes place no later than thirty (30) days after the contract is concluded.
Beyond that period, you may instruct the Seller in writing to deliver within a further reasonable period. Failing performance, you may terminate the contract in writing and obtain a full refund of the sums paid within fourteen (14) days of termination.
DELAYS
Certain circumstances may extend delivery times beyond our control: customs checks, seasonal peaks, weather conditions, carrier strikes. We inform you as soon as we become aware of them.
LOST OR UNDELIVERED PARCELS
If your parcel has not arrived by the end of the maximum stated period, contact us at contact.mfirenze@gmail.com with your order number. We will open an investigation with the carrier. If the loss is confirmed, we will, at your choice, reship at our expense or refund you in full.
DAMAGED PARCELS
If the parcel shows signs of damage on delivery, please raise reservations with the carrier and inform us within 48 hours, with photographs. We will cover replacement or refund.
INCORRECT ADDRESS
It is your responsibility to check that your delivery address is correct. A parcel returned because of an incomplete or incorrect address may be reshipped at your expense. Contact us within one hour of placing your order if you spot an error — we can often correct it before dispatch.
CUSTOMS DUTIES AND TAXES
For deliveries within the European Union, no additional customs charges apply: applicable taxes are included in the displayed price.
For deliveries outside the European Union, customs duties, taxes or clearance fees may be charged by the authorities of the destination country. These amounts are payable by the recipient and fall outside our responsibility.
CONTACT
contact.mfirenze@gmail.com — reply within 48 business hours.